FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we'd love to hear from you. About the Role • This position will play a crucial role in driving strategic and tactical initiatives under TDA Transformation; able to identify and initiate transformation programs that that focus in our TDA operating efficiency. A domain guide in process, governance, and operating efficiency. Work with Group / Business / TDA collaborators to ensure strong alignment and successful execution of the initiatives.
Roles and Responsibilities: - Drive efficiency of IT services, processes and governance model and identifying bottlenecks and excess.
- Defines, drives, and coordinates the development of process improvement initiatives. Leads analysis and process mapping efforts and identifies and prioritizes opportunities for improvement.
- Evaluates prioritizes, recommends and leads improvement opportunities and changes to existing IT services and business alignment.
- Driving uplift in IT operational and execution capability through a deep understanding of levers across the IT landscape to enhance efficiency through enablers such as engineering, automation, cloud-native adoption, IAAC, FinOps, DevOps, Agile, SecOps etc. while balancing the needs of process and effective IT controls
- Experience in defining performance measures and providing continuous feedback on measures (both financial and non-financial) such as SLAs and TATs within IT operations to measure impact of initiatives
- Drive and implement impact initiatives that drive efficiencies through optimization of technologies, and shared services
- Work with other IT SMTs and group office to ensure alignment and best application of group standards and governance control
- Collaborate with IT SMTs and collaborators to ensure effective implementation and adoption of TDA efficiency initiatives, providing guidance and support throughout the project lifecycle.
- Consult with business owners and SMEs on on-going improvements and deliver standard methodology IT operations & processes and provide sustainable & scalable solutions
Minimum Job Requirements: - University graduate with a minimum of 8 years of relevant experience with people management experience
- Validated experience in leading and handling IT efficiency improvement programs, applying program management methodologies and agile practices.
- Validated experience in leading IT transformation initiatives through process and change management in an enterprise IT
- Self-motivated with the ability to prioritize, meet deadlines, and lead changing priorities.
- Able to work in fast paced and exciting environments
- Creative thinker, proactive, enthusiastic, able to work independently and as a great teammate
- Business knowledge in insurance industry
- Excellent communication, coaching and consultative skills
- Demonstrated understanding of digital transformation trends and technologies, and their application in enhancing operational efficiency and customer experience.
- Strong problem-solving and decision-making abilities, Background in consulting or experience of project delivery will be plus
Others: - You are required to obtain the relevant license(s) if your job involves regulated activities
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.