Risk Control and Support Head, Private Banking, Max 70K

Establish and implement departmental quality assurance strategies and service standards to continuously improve the quality of Private Banking services. Coordinate and plan orientation, onboarding service training, and license accreditations to foster front-line engagement and cultivate a culture of quality service in compliance with HKMA standards. Monitor the service quality within the department, analyze customer feedback for management review, and identify actionable measures to enhance the

Gravitas Recruitment Group - Hong Kong - Full time

Salary: HKD65000 - HKD70000 per month

  1. Establish and implement departmental quality assurance strategies and service standards to continuously improve the quality of Private Banking services.
  2. Coordinate and plan orientation, onboarding service training, and license accreditations to foster front-line engagement and cultivate a culture of quality service in compliance with HKMA standards.
  3. Monitor the service quality within the department, analyze customer feedback for management review, and identify actionable measures to enhance the overall customer experience.
  4. Collaborate with other departments to develop and execute process improvement projects, aiming to improve departmental service efficiency.
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