Application Support Specialist, Global Well-known Finance Services Firm, PERM, 30K

Responsibilities: Be part of a team of product specialists managing the critical services from the company.  Participate in day-to-day monitoring and control activities, problem management and change implementation Identify problems and use procedures and documentation for the best actions, and participate in the mitigation or resolution Implement changes in order to enhance products, or to mitigate problems on our products or underlying infrastructure Identify and automate repetitive and manu

Recruit Logic - Hong Kong - Full time

Salary: HK$30K

Responsibilities:

  • Be part of a team of product specialists managing the critical services from the company. 
  • Participate in day-to-day monitoring and control activities, problem management and change implementation
  • Identify problems and use procedures and documentation for the best actions, and participate in the mitigation or resolution
  • Implement changes in order to enhance products, or to mitigate problems on our products or underlying infrastructure
  • Identify and automate repetitive and manual tasks in the day to day service operations
  • Optimize tools and identify opportunities to use big-data to pro-active detect anomalies before it affects our service. 
  • Work with other Specialists to standardize product monitoring dashboards and identify opportunities for synergy between those products
  • Collaborate with other departments like network services, software systems engineering and development teams to restore availability of services and identify and correct problems
  • Maintain and improve procedures, processes and documentation relevant to the supported products
  • Continue to keep up to date on technical and product changes, and new requirements to monitor and support the products and applications
  • On shift rotation with pay or leave compensation (no night shift)

 

​Requirements:

  • Bachelor Degree in IT / Engineering or equivalent work experience
  • 2-4 years experience in production/technical support. Fresh graduate who are fast learner with positive attitude will be considered as Associate Specialist
  • Proven experience with HP-UNIX / Linux
  • Proven experience with big-data analyses tools like Kibana and ElasticSearch
  • Experience with Oracle or other DB Platforms
  • Experience with automation/scripting to optimize operational product management
  • Good communication skills in verbal and written English
  • Analytical and methodical in problem investigations and approach
  • Disciplined and procedure/process oriented
  • Ability to work under pressure and be part of a multicultural team
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