About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.
Main Responsibilities: - Issue incoming & outgoing chargeback cases in a proper and timely manner according to the rules set forth by Card Associations
- Review daily incoming chargeback documents and process outgoing chargeback documents fulfillment accurately
- Responsible for handling cardholder dispute cases by gathering and analysing cases information
- Contact merchants and related departments regarding dispute cases during the chargeback cycles to ensure cases are settle within the processing timeframe to avoid any financial loss that may incur
- Prepare regular reports according to card associations' requirement
- Handle chargeback general ledgers reconciliation and booking of merchant related expense / income
- Support merchant acquiring daily activities of the team to achieve smooth daily operation. Participate in User Acceptance Test (UAT) assigned
- Support team head and undertake the assigned roles and tasks
Incumbent Requirements: - University graduate with minimum 3 years relevant experience or secondary education with 5 years relevant experience
- Knowledge of Credit Card Dispute Rules & Regulations is a MUST
- Good command of spoken and written in English and Chinese
- Strong self-initiative and able to work under pressure
- Proficient in MS Word and Excel
Please note that only shortlisted candidates will be notified.