Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.
For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.
We are currently seeking a high caliber professional to join our department as
Assistant Customer Onboarding Manager. Principal responsibilities - Identify CDD requirement gap by analyzing customer information to ensure collection of sufficient information and supporting documents required for the completion of the account opening
- Understand customer context, oversee goals, and provide product information to best serve
- Improve product penetration and customer retention and helping foster positive customer relationships
- Oversee the end-to-end CDD and onboarding process and ensure the execution excellence.
- Reengineer the customer on-boarding process flow to continuously improve efficiency and effectiveness.
- Make recommendations on all client on-boarding decisions according to the sufficiency in fulfilling CDD requirements and raise exception / variance approval requests with sufficient justifications.
Requirements - University degree in Business Administration or related disciplines
- Minimum of 2 years of work experience in providing high standard of customer service preferred
- Knowledge in commercial banking and Know Your Customer (KYC) regulatory requirements on corporate customers
- Experience in handling CDD review for corporate customers preferred
- Good communication and interpersonal skills
- Proficiency in both spoken and written English and Chinese
- High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
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