Responsibilties:
- Provide 1st and 2nd tier support to the trading floor (and front to back office teams)
- Handling user and client inquiries, often involving in-depth analysis of our systems' technical and/or business logic
- Managing incoming and outgoing feeds to clients and vendors
- Overseeing batch and system management.
- Identifying and addressing problems and recurring issues to enhance the platform's supportability and stability, in collaboration with development teams.
- Taking ownership of incidents, leading their resolution, and communicating with business and IT stakeholders.
- Utilizing ServiceNow to document and track incidents and releases.
- Monitoring issues and prioritizing workload.
- Conducting releases, deployments, and disaster recovery (DR) management.
- Engaging in SRE (Site Reliability Engineering) development.
About you:
- Bachelor's degree or higher
- Application support experience in a banking environment (front office experience is a plus)
- Prior work experience in Wealth Management is preferred
- Work with business users and development for business requirement capture. Perform UAT and signoff for IT related changes. Work with external brokers for setting FIX connection
- Strong SQL knowledge (Oracle and Sybase) and UNIX-based applications
- Development skills for SRE work, including reporting, automation, and monitoring
- Preferred experience with Grafana, UI Path, and Python
- Familiarity with job scheduling systems, ideally Autosys
- Experience with TIBCO/Solace middleware and Java
The role entails working on rotational shifts, including early and late shifts, to provide support coverage. This includes weekends for on-call responsibilities and release activities, as well as providing onsite coverage during bank holidays. All on a rota basis.
Interested parties please get in touch with Jamie
