Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Principal Responsibilities
• Perform a checker role to process regulatory bodies, legal enforcement agencies, government departments requests and handle various court orders from solicitor firms, i.e. provide information and document retrieval
• Handle internal/ external customer compliant tactfully and ensure responsive problem solving for enquiries from branches and other units/ parties within benchmark
• Participate in system enhancement and process improvement, digitization and transformation
• Ensure all risk and compliance standards are maintained
• Ensure daily operations are in line with operational procedures and group policies
Requirements
• Post secondary or above, preferably degree holder in any disciplines
• Minimum 2 years experience in consumer banking operations;
• Practical experience in banking operations to handle external enquiry from law enforcement agencies, various court order, bankruptcy/ winding up procedures, deceased cases and consumer banking operations is highly preferred
• Knowledge of banking practices and procedures
• Good sense of risk awareness
• Good communication skills and speak fluent Cantonese and English
• Proficiency in MS Office
• Candidate with less experience will also be considered
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
20983105