Hiring Requirements
The incumbent will be responsible for performing various customer service functions through inbound / outbound /face-to-face activities. The successful candidate should be analytical-minded and dedicated in a customer-focused career with strong desire for development in insurance field.
Job Responsibilities:
- Liaise with various internal teams and external parties to fulfil customers requests
- Support both hotline Email and Live chat from our customers on individual medical policy queries
- May have Face-to-face contact with customers to handle feedback, service requests and complaints
- Process escalated cases such as complaints or special requests from team members or vendors
- Provide administrative support including reports and correspondences
- Assist in the UAT on development of customer Portal and customer service project
- Assist in ad-hoc assigned duties
Job Requirements:
- Degree holder with at least 2 years customer service experience for Medical Product in call centre, preferably in insurance / banking industry
- DSE (Grade 2 or above in 5 subjects, including Chinese or English and Mathematics) equivalent or above
- IIQE Paper 1 & 2 are required or fulfill the IIQE requirement is also considered
- Experience in handling Employee Benefits / Group Operations Hotline is preferred
- Experience in delivering service through digital platform will be an advantage
- Proficiency in English and Chinese Word Processing is a must
- Strong customer-oriented mindset with excellent communication and interpersonal skills
- Excellent team player, independent, diligent and responsible, with a positive attitude under pressure
- Familiar with various MS Office applications including Word and Excel
- Good English, Cantonese and Mandarin communication with a friendly and helpful tone
- Confident in providing excellent customer service