Business Analyst

Responsibilities:

• To collect and deliver user requirements that best meet business needs. Properly document all the requirements and act as a bridge between IT and user departments.
• To have a good understanding of operation flow, process flow, journey maps, etc. that can facilitate the re-engineering of customer journey or user workflow
• To create a detailed business analysis, outlining problems, opportunities and solutions for a business and workflow automation
• To liaise with relevant channel teams, technology teams, digital teams, legal, risk and compliance teams, to document design options and recommendations
• To participate in all phases of the Software Development Life Cycle (SDLC) and perform user acceptance testing

Requirements:

• Degree holder in Business Administration, Computer Science, Information Technology or other related disciplines;
• 2-3 years of experience in business analysis, experience in banking industry is preferred.
• Ability to build strong relationships with stakeholders based on a good understanding of their workflow and the services they require to meet those objectives.
• Good team player, open-minded and keen to learn.
• Ability to think innovatively to find creative solutions, with a proactive approach to problem solving
• Strong written and communication skills in English and Cantonese