An international retailer chain is looking for a technial business analyst with ERP or supply chain background and application support skills to join the APAC team
Responsibilities: - Provide support for internal ERP Applications or other core Applications managed by the IT department
- Manage incidents and service requests, ensuring their resolution and proper communication with internal and external stakeholders
- Serve as the initial point of contact for user support inquiries related to core Applications, handling both Level 1 and Level 2 support
- Participate in knowledge transfer sessions with the Business Continuity (BC) team to effectively handle day-to-day operations for new Solutions
- Maintain an inventory of all Applications used within the company and conduct regular checks on active and inactive Applications
- Handle internal and external calls from users regarding Application-related incidents or service requests
- Ensure accurate documentation, notification, escalation, tracking, and follow-up of all incidents and service requests
- Generate regular statistical reports on support cases and incidents
- Assign incoming tickets to the Service & Support team for prompt resolution
- Take ownership of user request tickets, ensuring their assignment, resolution, and appropriate escalation when necessary
- Collaborate with other IT teams on Projects and actively engage with business users
Requirements: - Minimum of 3 years of relevant experience in supply chain or ERP
- Strong communication skills to effectively interact with stakeholders and vendors
- Proficiency in both English and Mandarin languages
- Demonstrated ability in stakeholder and vendor management