The Company
Our client is a leading Australian Financial Services company specializing in Pension Funds. They are engaged in a strategic partnership with an instantly recognizable global bank to oversee the largest ORSO service solutions in Hong Kong.
The Role
Our client is hiring those administrative and operations experiences to join the team. Open to candidates without previous experience in financial services.
Job Summary: UAT/Data Entry, Administration, and Customer Service Role
As a UAT/Data Entry, Administration, and Customer Service professional, you will play a crucial role in ensuring the smooth operation of various business processes. Your responsibilities will revolve around three key areas: User Acceptance Testing (UAT), data entry and administration, and customer service.
UAT (User Acceptance Testing):
In the UAT aspect of your role, you will be responsible for testing software applications, systems, or processes to ensure they meet the end users' requirements and expectations. This involves creating and executing test cases, identifying and reporting bugs or issues, and collaborating with stakeholders to resolve them. You will work closely with development teams, project managers, and other relevant parties to validate system functionality and provide feedback for improvements.
Data Entry and Administration:
In the data entry and administration aspect of the role, you will be responsible for accurately entering and managing various types of data into computer systems or databases. You will need to ensure data integrity, accuracy, and confidentiality while adhering to established procedures and guidelines. Additionally, you may be involved in generating reports, preparing presentations, scheduling meetings, and providing general administrative support as needed.
Customer Service:
As part of the customer service component, you will interact with customers or clients to address inquiries, provide assistance, and resolve any issues or concerns they may have. This could involve communicating via phone, email, or chat, and providing friendly and professional support to ensure a positive customer experience. You will need to demonstrate excellent communication skills, empathy, and problem-solving abilities to effectively assist customers and build strong relationships.
Overall, this role requires a combination of technical expertise, attention to detail, organizational skills, and excellent customer service. By fulfilling these responsibilities, you will contribute to the efficient functioning of the organization and contribute to customer satisfaction and business success.
Apply Today
To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.
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