Company Introduction: We're home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.
HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."
Job Summary: HKEX Enterprise System Operations team is the IT Operations team responsible for the ultimate stable, secure and flawless operations of HKEX IT systems. As the team leader, the incumbent will lead the short term and long team evaluation of the operations team into a modernized and agile support organization which is a key contributor of various IT-wide strategies, such as operational automation and cloud adoption journey.
Job Duties: Responsibilities:
- Develop short term and long term operational transformation strategies and action plans and manage the executions of the transformation.
- Perform operational process reengineering, gap analysis and identify enhancement opportunities, including the introductions of automated workflow and process management systems or tools.
- Create a dynamic, highly motivating, and adaptive culture within the operations team. Manage multiple teams of resources and determine appropriate organization structures for continuous talent development, succession, and talent redeployment for new businesses.
- Continuous expansion of IT operations scope of work, such as Cloud, Dev-ops, Infrastructure, Security and Application level 1 and level 2 supports, in addition to system operations.
- Ensure effective and efficient management of day-to-day IT operations, 7/24 shift arrangement, and multi-site operations including China and overseas.
- Develop and maintain operational KPIs. Interface with business departments in matters related to SLA and key business development initiatives.
- Be in charge of major incidents and mobilize/coordinate IT resources in resolving problems according to established IT incident and problem management procedures.
- Manage IT systems failover (and relevant drills) within agreeable RTO and RPO and lead continuous improvements in disaster recovery procedures and executions.
- Ensure the appropriate controls for IT security and compliance matters in IT operations in accordance with relevant company policies and IT standards.
- Oversee all operational enhancement projects and be in charge of people change management against changes arising from new operational practices and requirements.
JRequirements: - Extensive IT Operation Management experience in complex and integrated environments
- At least 10 years of working experience on IT systems, application, infrastructure and data centre operations, including at least 5 years in a managerial capacity.
- Degree in Computer Science, Information System or IT related disciplines.
- Experience in financial services industry or other highly regulated organisations is preferred.
- Experience on mission critical, high availability, high performance and large-scale systems infrastructure with understanding of operational maturity model.
- Strong knowledge on ITIL processes, Lean and Six Segma, with skills and experience in process re-engineering and IT operations management (ITOM) solution.
- Multi-skilled and adaptable person to learn and drive new ways of doing things, and share perspectives of Shift-left operational transformation.
- Understanding of international IT standards and best practices, including but not limiting ISO 20000, 27001 and ITIL.
- Strong analytical, problem solving, interpersonal and presentation skills.
- Demonstrated senior stakeholder management experience including advanced negotiation and influencing skills.
- Strong leadership and people management skills.
- Proficient in documentation and technical writing, with the ability to communicate complex issues to business users and senior management in a professional manner.
- Good command of written and spoken English and Chinese. Proficiency in Mandarin is an advantage.
HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.
Location: HKEX - TKO
Shift: Standard - 40 Hours (Hong Kong SAR)
Scheduled Weekly Hours: 40
Worker Type: Permanent