FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we'd love to hear from you. About the Role • Develop and implement training strategies and build collaborations parties to meet and exceed business targets and training needs.
• Work as the quality assurance function between first line and second line, improve agency business quality by encouraging compliance culture, implementing standard processes & training strategies with action plans covering awareness, screening, training, monitoring, controls, and correction to support agencies' overall compliance to regulatory requirements of AIA Hong Kong (and Macau)
• This position will need to take initiatives to develop training courses and/or e-learning relating to agency, and/or other areas (such as Partnership Distribution or Corporate Solutions) when deemed vital.
Roles and Responsibilities: Planning and Management
- Develop short-term and long-term plans with Section Head relating to internal and external policies, training and development programs, as well as service benchmarks and supervising framework in order to accomplish the Company strategies and training objectives, particularly on agency compliance and quality assurance
- Propose strategic business plan and budget to Section Head in achieving training goals
- Support Section Head to implement the required training programs to other distribution channels, including but not limited to Agency, Partnership Distribution Channels, and other team members, to enhance and improve continuously their activity and efficiency
- Act as project driver in leading projects, events, functions, seminars, etc. arise from the department's strategic or operational business plan
Delivery on Compliance Matter and Agency Practices
- Establish and develop agency training plans and supervising framework to ensure compliance initiatives and regulatory requirements on agency compliance are effectively and practically implemented in the context of AIA Hong Kong
- Cultivate a compliance culture with BP in ABDD and agencies through both short term and long term wide planning on training, communications, promotions and monitoring
- Increase awareness on relevant compliance rules and regulations and BP through different means of communication channel.
- Develop and deliver strategy and training programs on motivating agencies to incorporate BP in daily sales and recruiting activities
- Work with respective departments / Company representatives (such as GABDD, Ops, PIDD, IT, R&C and Law, etc.) for launch of new compliance and/or regulatory rules and regulations and internal guidelines / training limited to production of regular management reports on action plans relating to regulatory related initiatives
- Strategize, plan, and develop compliance programs (such as CPD) by specifying training objectives, content, activities, and methods in program design to meet the identified training and business needs to fulfill regulatory requirements
New initiatives / Projects
- Take lead in new business initiatives / project arising from the regulatory updates and business department's strategic/operational requirements
- Perform other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements
- Work with relevant departments (such as Compliance, IT and Ops, etc.) to incorporate technological elements in developing detecting and supervising tools against Fraud and other market misconducts
Design & Maintenance
- Design, develop, implement, and maintain programs by specifying training objectives, content, activities and methods in program design/plan to meet with the identified training and business needs
- Identify training needs for agency force and translate training needs into training plans.
- Evaluate training efficiency and reinvent contents and methods if needed.
Minimum Job Requirements: - University / College graduate plus 5-8 years proven experience, preferring internal governance, compliance or complaint handling knowledge / exposure; exposure in agency channel
- Good training sense in terms of course development, design and evaluation
- Good presentation, communications, and facilitation skills
- Proficient in written & spoken Putonghua, Cantonese and English
- Knowledge in insurance industry preferred
- PC and Mac skills, knowledge on data mining and analysis tool is an advantage
- Independent and be able to work under sophisticated environment
- High level of integrity and take ownership and accountability of results
- Proactive, mature, initiative, customer service oriented, willing and able to learn, teammate, credible
Others - You are required to acquire relevant licence if your job involves in regulated activities
We are committed to building a dynamic and progressive culture. We celebrate the diversity of our people and empower you to be your best and make a difference in your own unique way.
We offer comprehensive employee benefits e.g. group life and medical insurance, MPF Employer's Top-up Contribution, Employee Share Purchase Plan and Employee Insurance Purchase Programme.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.