At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on. About the Role • Implement training strategies and establish relationships with other parties to meet and exceed business targets and training needs.
• Work as the quality assurance function between first line and second line, improve agency business quality by encouraging compliance culture, implementing standard processes & training strategies with action plans covering awareness, screening, training, monitoring, controls, and correction to support agencies' overall compliance to regulatory requirements of AIA Hong Kong (and Macau)
• This position will deliver training courses and/or e-learning relating to agency, and/or other areas (such as Partnership Distribution or Corporate Solutions) when deemed vital.
Roles and Responsibilities: Planning on Agency Compliance Program
- Assist to develop short-term and long-term plans with Section Head relating to internal and external policies, training and development programs, as well as service benchmarks and supervising framework in order to accomplish the Company strategies and training objectives, particularly on agency compliance and quality assurance
- Assist to propose strategic business plan and budget to Section Head in achieving training goals
- Assist Section Head to implement the required training programs to other distribution channels, including but not limited to Agency, Partnership Distribution Channels, and other collaborators, to enhance and improve continuously their activity and efficiency
- Assist Section Head in planning and delivering projects, events, functions, seminars, etc. arise from the department's strategic or operational business plan
Delivery on Compliance Matter and Agency Practices
- Deliver agency training plans and supervising framework to ensure compliance initiatives and regulatory requirements on agency compliance are efficiently and practically implemented in the context of AIA Hong Kong
- Assist to cultivate a compliance culture with BP in ABDD and agencies through both short term and long term wide planning on training, communications, promotions and monitoring
- Assist to increase awareness on relevant compliance rules and regulations and BP through different means of communication channel.
- Assist to develop and deliver strategy and training programs on motivating agencies to incorporate BP in daily sales and recruiting activities
- Assist to work and coordinate with respective departments / Company representatives (such as GABDD, Ops, PIDD, IT, R&C and Law, etc.) for launch of new compliance and/or regulatory rules and regulations and internal guidelines / training content / refresher exercise
- Provide support, such as but not limited to production of regular management reports on action plans relating to regulatory related initiatives
- Assist to strategize, plan, and develop compliance programs (such as CPD) by specifying training objectives, content, activities, and methods in program design to meet the identified training and business needs to fulfill regulatory requirements
New initiatives / Projects
- Assist Section Head on new business initiatives / project arising from the regulatory updates and business department's strategic/operational requirements
- Perform other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements
- Assist to work with relevant departments (such as Compliance, IT and Ops, etc.) to incorporate technological elements in developing detecting and supervising tools against Fraud and other market misconducts
Design & Maintenance
- Assist to craft, develop, implement, and maintain programs by specifying training objectives, content, activities and methods in program design/plan to meet with the identified training and business needs
- Assist to identify training needs for agency force and translate training needs into training plans.
- Evaluate training efficiency and reinvent contents and methods if needed.
Minimum Job Requirements: - University / College graduate plus 2-4 years proven experience, preferring internal governance, compliance or complaint handling knowledge / exposure; exposure in agency channel is an advantage
- Good training sense in terms of course development, design and evaluation
- Good presentation, communications, and facilitation skills
- Proficient in written & spoken Putonghua, Cantonese and English
- Knowledge in insurance industry preferred
- PC and Mac skills, knowledge on data mining and analysis tool is an advantage
- Independent and be able to work under sophisticated environment
- High level of integrity and take ownership and accountability of results
- Proactive, mature, initiative, customer service oriented, willing and able to learn, great teammate, credible
Others - You are required to obtain relevant licence if your job involves in regulated activities
We are committed to building a dynamic and progressive culture. We celebrate the diversity of our people and empower you to be your best and make a difference in your own unique way.
We offer comprehensive employee benefits e.g. group life and medical insurance, MPF Employer's Top-up Contribution, Employee Share Purchase Plan and Employee Insurance Purchase Programme.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
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