Key Responsibilities
- Be responsible for the trading applications of Equities & Derivatives Trading (Stocks, ETF, Warrants, Options & Futures) on various APAC markets in Windows/Linux platform
- Required to support traders, troubleshoot and diagnose functional and technical issues in the production environment
- Management and tracking of daily production problems and user request; ensure effective and timely resolution and communication to the client; report bugs back to local / overseas development teams
- Be responsible for handling business-driven or exchange-driven projects
- Conduct system Quality Assurance testing, perform deployment or upgrade of mission critical trading applications and systems.
- Ensure adequate performance and operation of the systems - monitor the performance â„ operation, diagnose and address any problems.
- Follow ITIL Application Support methodology to carry out incident escalation and system change management procedures.
- Provide system and process documentation/
- Morning / Lunch shift duty, weekend and holiday work are required.
Specific Qualifications
Technical and Behavioral Competencies
Mandatory:
- Good business knowledge on cash and derivatives products and market rules.
- Experience with system monitoring.
- Good technical / scripting knowledge on Linux/Unix environment.
- Basic network protocol knowledge (FIX/UDP/TCP, …).
- Takes initiative and is results driven.
- Strong decision making and analytical skills.
- Ability to innovate
- Strong team player
- Excellent interpersonal and communication skills
- Proficiency in Excel/VBA
- Proficiency with Python in Linux & Windows environments
- Fluent in English
Qualifications and Experience
- University qualification with IT Major
- Minimum of 2 years experience in trading support
Other Value-added Competencies
- Batch scheduling system
- Knowledge on Fixed income products