Responsibilities: Handle customers' complaints related to the insurance and investment products, and complaints related to other banking products referred by the regulators (e.g. Hong Kong Monetary Authority, Securities and Futures Commission and Insurance Authority etc.) Liaise with internal and external parties to conduct complaints investigation in accordance with the internal and external policies and regulations Deal with the regulators Identify areas for improvements and prepare
Bank Of China (Hong Kong) Limited - Hong Kong - Full time
Salary: Competitive