Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
This position is responsible for delivering high-quality customer service in a professional and efficient manner by addressing customer and agent inquiries through various channels, including hotlines and digital platforms.
Additionally, it contributes to sales by effectively underwriting renewals and handling new quotations for General Insurance Personal Lines products.
Job Responsibilities - Handle enquiries from agents / customers across different channels such as electronic platform, inbound / outbound call, and walk-in
- Resolve agents / customers dissatisfaction professionally and build long-term trust with agents / customers during case handling
- Contribute to the sales and manage portfolio through effective renewal underwriting and handling new quotations
- Provide agents with quality services to facilitate new sales, and participate in the development of effective tools to facilitate holistic sales journey with ease from selling to policy administration
- Assist in implementing customer retention initiatives so as to retain renewal business and improve customer experience
Job Requirements - Degree holder, professional insurance qualification or having passed IIQE Paper I, II & III, is preferred
- 3 - 4 years of working experience, preferably in general insurance
- Experience in customer services/ call center/ underwriting will preferred
- Knowledge of general insurance products
- Good communication and interpersonal skill
- Good command of both spoken and written English and Chinese (including Putonghua)
Candidates with less experience will be considered for the position of Officer. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.