Job description
Some careers have more impact than others. If youre looking for a career where you can make a real impression, join HSBC and discover how valued youll be.
Wealth and Personal Banking (WPB) helps deliver on HSBCs purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a
Digital Product Manager - Payments and FX.
Principal Responsibilities - Be responsible for digital journeys for deposit, FX and payment & transactional banking products/ services within a specific AMH Sub-Value Stream
- Create compelling and engaging digital experiences that leverage HSBC's global scale and distribution
- Collaborate with Product Design peers to align experiences across platforms, ensuring that features are executed in line with design principles, regulatory standards and customer experience objectives, but does not lose sight of profitability and productivity
- Lead in a range of product development and deployment activities including identifying opportunities and developing business cases, defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch and post launch performance measurement and management
- Ensure all program/projects are adhered to banking practice, compliance and regulatory requirement
- Leverage usability testing, research and customer interviews to determine customer pain points and uncover feature opportunities, to help formulate digital product roadmap and make prioritization decisions
- Have a clear and strong understanding of customer needs, market trends, business value and digital technologies and defines a digital strategy that takes this into consideration
- Continuously assesses competitive landscape, emerging technologies and business models to ensure the AMH digital proposition remains competitive
- Seek opportunities to create sustainable cost savings and operational efficiencies by standardizing systems, removing or automating processes, driving out waste, duplication and paper, to deliver the best possible customer experience
Requirements
- Solid digital product management experience
- Passionate about great digital experiences (especially in personal finance/money)
- Knowledge and experience in deposit, FX and payment business (preferred)
- Experience in a global or regional roles would be advantageous
- Customer obsessed - track record of putting the customer at the centre of every decision
- Strong commercial acumen - ability to utilizes data to support decision-making (and hold others to account to make data-driven decisions), takes ownership and delivers upon commitments
- A proven connector - ability to build relationships across matrixed organizations and influence outcomes, and deliver targets across diverse cultures
- Demonstrable experience with Agile methodologies (Kanban, Scrum) and tools (Jira, Confluence)
- Strong communication and problem-solving skills - ability to take stakeholders on the journey to execute the digital vision
- Comfortable working through ambiguity - ability to balance and respond to shifting or competing priorities
- Accountable - takes ownership of one's own decision and delivers upon commitments
- Energetic, positive, team player
- Proficient command of spoken and written English and Chinese
- Bachelor's degree or equivalent
Youll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.