Personal Banking Executive (Business Relationship), Premier Relationship - Contact Centre and Remote Channel

Job description

加入滙豐 , 您將成就更多

滙豐致力營造一個重視員工且尊重員工意見的企業文化。我們在包容與多元的環境中，鼓勵持續的專業發展，提供彈性的工作方式與各種成長的機會，我們為此深感自豪。職位申請人遞交之個人資料，銀行將按照網頁上的私隱聲明使用。

Join our Award Winning Team

Wealth and Personal Banking (WPB) helps deliver on HSBCs purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Personal Banking Executive (Business Relationship) Premiere Relationship.

What you will be doing

• Proactively perform outbound warm calls to selected customers and handle inbound calls as and when required
• Understand customer needs and recommend appropriate financial solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services
• Provide comprehensive and professional banking services, ensuring compliance with regulatory requirements and Quality Assurance standards
• Support the Banks initiatives as and when necessary

Requirements

• 高級文憑或以上學歷
• 具備優秀的客戶服務電話接聽技巧及解決問題的能力
• 操流利粵語、英語及普通話
• 5天工作，能適應彈性輪班班次 (包括日、夜、週末及公眾假期)
• 無需銀行工作經驗，我們將提供所需培訓
• 具客戶服務經驗並持有投資牌照 (香港證券及投資學會卷一、卷七及卷八) 或保險牌照 (保險中介人資格考試卷一、卷二及卷三) 的申請人，將會被考慮出任高級財富管理及個人銀行業務主任職位

CSHK24

• Higher Diploma or above
• Ability to provide excellent customer service over the phone and be a good problem solver
• Good verbal communications skills in Cantonese, English and Mandarin
• Flexibility to work on a rotating shift covering days, nights, weekends and public holidays with a five-day working week
• No banking experience is required as training will be provided
• Applicants with prior customer service experience, and holding either an investment (HKSI 1,7,8) or insurance license (IIQE 1, 2, 3) , will be considered for a Senior Wealth & Personal Banking Executive role

Youll achieve more when you join HSBC.
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.