At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on. About the Role Handles customer enquiries and complaints regarding all activities in operation process
Responsibilities: - Handle customer enquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different lines of business
- Report problems, potential crisis, and complaints to supervisor for service improvement
- Engage with customers through proactive communication for follow-up cases
- Implement empowerment guidelines
- Document call activities in system and follow up items in log sheet or send email to AIAHK Business Partners
- Work closely with AIAHK Business Partners to resolve the complaints and uncertain issues
- Achieve the individual performance and the Service Hotline team performance targets.
- Perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.
Requirements: - Equivalent experience or a Higher Diploma, Associate Degree, or University Degree holder with 2 years working experience in Insurance / Customer Service / Hotline Service
- Hands-on experience in customer service
- Good command of spoken and written English and Chinese & PC skills
- Proactive, independent, analytical, patient, and able to work under pressure
- Committed to providing a high standard of service to our members
- Attentive to details, well-organized with good problem-solving skill
- IIQE Paper 1&3 holder is essential, IIQE 2&5 is preferred
- You are required to obtain the relevant license(s) if your job involves regulated activities
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.