Head of Client Services - Foreign Corporate Bank

Job Responsibilities: Lead the team to perform customer due diligence (CDD) processes such as onboarding, reviews, fraud risk operations, and ongoing monitoring. This includes operational tasks like investigations and watchlist management. Supervise the team to ensure smooth operations, minimize risks, and maintain robust controls in the first line of defence. Develop strong operational functions with the necessary resources and skills for effective management support. Foster open communicatio

Morgan McKinley - Hong Kong - Full time

Salary: HKD100000 - HKD140000 per month

Job Responsibilities:

  • Lead the team to perform customer due diligence (CDD) processes such as onboarding, reviews, fraud risk operations, and ongoing monitoring. This includes operational tasks like investigations and watchlist management.
  • Supervise the team to ensure smooth operations, minimize risks, and maintain robust controls in the first line of defence.
  • Develop strong operational functions with the necessary resources and skills for effective management support.
  • Foster open communication and collaboration with Business Units to facilitate growth while adhering to internal and external regulations.
  • Drive changes, process improvements, and scalability to enhance efficiency across routine and non-routine business activities.
  • Coach and mentor team members, grooming key talent for leadership roles.
    Implement control measures to mitigate the Bank's risk exposure.
  • Monitor and manage risks within the function, addressing potential vulnerabilities.
  • Ensure compliance with the Bank's and Group's policies, industry regulations, AML guidelines, and oversee their implementation.
  • Support the introduction of new policies, controls, uplift programs, system enhancements, and manage AFC risks arising from business transformation initiatives.

Job Requirements:

  • Bachelor degree holder
  • 20+ years of corporate banking experience with a focus on Client Onboarding, KYC/AML controls, financial crime investigations, fraud risk, or AML compliance
  • Emphasize strong controls, banking operational processes, and a clear vision for implementing transformations to enhance productivity and sustain growth
  • Possess a keen awareness of risks, internal controls, expertise in KYC onboarding, strong analytical skills, and effective people management abilities.
  • Exhibit exceptional leadership qualities as a function head, capable of setting ambitious goals and driving relentless pursuit of excellence.
  • Display excellent communication skills in both written and spoken English and Chinese, along with adept stakeholder management abilities. Proven track record of problem-solving and decision-making, even in high-pressure situations.

If this above description fits your experience and is something you would like to explore, please click 'Apply Now' to submit your resume to us.

Our specialist consultant will get in touch with you soon, if we find your profile suitable for this position or any other vacancies we are recruiting for.

Any questions, please feel free to contact Janet Chang at or 39073936.

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