Job description
Some careers prize diversity more than others. If youre looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) helps deliver on HSBCs purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as an
Operations and Service Manager.
Principal Responsibilities - Management and processing of servicing requests for HSBC Customers
- Coaching and development of direct and non-direct line reports to support improving skills and capability
- Use knowledge of products, processes and procedures to address customer needs both through the team and individually
- Support and manage frontline colleagues to deliver service to customers at first point of contact through the reduction of operational requirements
- Provide guidance on transactions and ensure that all work is processed in accordance with the established and documented procedures
- Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations
- Development and maintenance of Operational Management Information
- Manage or oversee the management of unit administration activities
- Ensure excellent satisfaction is achieved through leading a team within its remit to consistently deliver excellent service for both internal and external clients
Requirements
- At least 5 years experience in branch management
- Good leadership and a highly developed interpersonal and influencing skills
- Positive, energetic and adaptive to change
- Strong management planning and organizing ability to motivate and support the Division
- Fluent written and verbal English and Cantonese language skills, as well as a communicative level of Mandarin
Youll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.