Job description
Some careers prize diversity more than others. If youre looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) helps deliver on HSBCs purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as an
Assistant Manager, HSBC Premier. In this role, you will be responsible for working collectively with Premier Relationship Manager on developing and maintaining relationships with our Premier clients through active management of client portfolios and ensuring solutions continually meet with customers needs.
The Assistant Manager, HSBC Premier is also responsible for attracting new customers by understanding their financial needs and delivering superior standards of service quality. The key to success in this role is having the customer centricity mindset, industry expertise and business acumen to deliver in accordance with HSBCs values. All these are unique in making your career journey different from any other.
Principal Responsibilities - Collaborate with Premier Relationship Manager to develop and nurture relationships with Premier clients
- Provide efficient, high quality professional services and ensure a consistent delivery of the Global Premier core service standards and proposition
- Support Premier Relationship Managers to conduct customer needs activity planning and portfolio management to improve customer satisfaction
- Promote HSBC Premier proposition for deposits and portfolio growth
- Initiate and maintain effective communication with paired Premier Relationship Managers
- Assisting Premier Relationship Manager on managing, developing and retaining quality client relationship
- Identify opportunities for wealth and credit reviews to optimize portfolio performance and meet the needs of the customer s
- Understand and adhere to local and global compliance
- Maintain the levels of operational integrity required by HSBC and adhere to the Business Principles and Values of HSBC
*Remark: Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories
Requirements
- University level education, preferably in finance, business or a related discipline
- Proven frontline experience in customer serving at a financial institution
- Excellent customer service skill and mindset, with strong attention to detail
- Good knowledge of retail banking and wealth management products
- Team player with commercial orientation
- Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
- Holder of relevant insurance and investment licenses and compliance with related Continuing Professional Development (CPD) requirements
- Fluency in both English and Cantonese, with knowledge of Mandarin is preferred
- To be considered for this role, the relevant rights to work in Hong Kong is required
Youll achieve more when you join HSBC. http://www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.