Job Responsibiltiies: - Offer technical assistance through phone, remote access, and on-site visits.
- Record and track incidents in the Service Desk system, ensuring prompt resolution and appropriate escalation.
- Troubleshoot software and hardware problems, working with third-party engineers when necessary.
- Recognize major incidents and work with support teams in accordance with the Major Incident protocol.
- Assemble and maintain laptops, desktops, printers, and remote devices such as iPhones.
- Support user account management for onboarding and offboarding, and facilitate IT induction training.
- Manage IT asset inventories and create technical documentation for the knowledge base.
About you: - At least years of experience in a law firm or similar professional setting.
- Graduate or equivalent qualification in a numerate field.
- Technical expertise in supporting Windows 10 Professional in a networked environment.
- Experience with Microsoft Active Directory and Exchange, as well as Office 365 installation and support.
- Knowledge of networking technologies (wired and wireless) and remote working tools, including Citrix, VPN, and DUO 2-factor authentication.
- Proficient in mobile device management (MDM) for iPhones and supporting VDI environments.
- Familiarity with document management systems (e.g., iManage), video conferencing systems, and professional services applications, with ITIL V3/V4 certification being a plus.
Interested candidates with any questions can reach out to Jamie - jbourk @morganmckinley.com