Head of Professional Services - Fund Admin System

Job Description

• Lead and manage a team of Functional Consultants across Hong Kong and Singapore.
• Provide pre-sales support, customer service, troubleshooting, and new client implementations.
• Serve as the senior representative for Asia customers.
• Hire and train junior consultants, promoting team development.
• Collaborate with global teams to enhance service delivery.
• Ensure successful migrations and troubleshooting for client needs.
• Define, test, and deliver new software features and functions.
• Present complex concepts to senior executives, fostering strong customer relationships.
• Oversee technical aspects of customer sales presentations.
• Manage complex customer implementations and post-implementation support.
• Maintain thorough understanding of diverse financial instruments and investment domains.

Requirements

• Graduate or Post Graduate in finance with a focus on Accounting.
• Minimum 10-15 years or above in fund administration / fintech companies would be ideal, with experience in software like Multifonds.
• Expertise in migrations, troubleshooting, and customer support.
• Strong communication skills and customer focus.
• Ability to analyze complex information and work collaboratively.