Account Management Associate

Responsibilities

• Support Account Managers on renewals and cross-sell opportunities by working  closely with them to execute on territory and account plans to achieve strategic  goals
• Identify and engage inactive or potentially new users across priority accounts and  to increase utilization of Third Bridge offerings 
• Reiterate the value proposition of Third Bridges services to drive usage and help  embed our products in the daily workflows of end users
• Maintain constant dialogue with clients to understand their research processes and  gather feedback on Third Bridges services. 
• Support clients by offering training and demo sessions on how to use Third Bridges  services.
• Maintain and update team structures, client user preferences, client investment  coverage sectors and geographies, and pertinent account and contact data in our  systems, ensuring tailored content and service delivery to exceed client    expectations.
• Develop an awareness of client buying processes and Third Bridge sales and  renewal processes to support revenue generation 
• Collaborate with internal stakeholders - legal, marketing, research, sales and   product teams, to ensure client requests are executed quickly and effectively. 
• Attend internal and external meetings punctually and well-prepared
• Address and/or triage inbound client questions and requests; assess solutions and  next steps alongside the Account Manager and execute the agreed approach 

Qualification

• A client service-focused mindset
• Proven experience in building and maintaining relationships by phone and face-to-face would be beneficial
• Excellent organization, written and oral/presentation skills
• Collaborative approach in solving problems