Operation Manager (Corporate Banking - Ops)

Responsibilities Serve as a dedicated customer contact point to deliver and drive quality cash management services according to segmented services model Processing the account maintenance of Corporate Banking Services Online and the operation of cash management products Responsible for implementation and refinement of cash management projects, formulation of workflows, continuous monitoring and enhancement of services quality and pledges Deliver tailor-made and one-stop quality services

Bank Of China (Hong Kong) Limited - Hong Kong - Full time

Salary: Competitive

Responsibilities
  • Serve as a dedicated customer contact point to deliver and drive quality cash management services according to segmented services model
  • Processing the account maintenance of Corporate Banking Services Online and the operation of cash management products
  • Responsible for implementation and refinement of cash management projects, formulation of workflows, continuous monitoring and enhancement of services quality and pledges
  • Deliver tailor-made and one-stop quality services by closely following up client's needs, conducting case investigation and system testing
  • Work as a team player with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth
Requirements
  • Degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification
  • At least 5 years experience in corporate banking or cash management services
  • Familiar with cash management related products and platforms
  • Excellent interpersonal and communication skills.
  • Excellent analytical and numerical skills.
  • Proficient in Microsoft Office including Excel Macro
  • Good command of both spoken and written English and Chinese. Mandarin is an advantage
Apply
22067748

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