To cope with our business growth, we are currently seeking a high calibre professional to join us as Wholesale Banknotes Operations Officer in Operations Department.
Job Responsibilities
- To settle all Banknotes trade captured in the system promptly, accurately and efficiently in accordance to approved policies and procedures.
- Perform activities in client order placement and fulfilment. Ensure all banknotes stock entrusted are properly and completely accountable for at all times.
- Attend to customers and other stakeholders enquiries promptly and diligently in matters related to banknotes trade settlement.
- Coordinate with business partners to provide solutions to operational issues and problems.
- Conduct end-to-end process and follow the banks standard operating procedures.
- Arrange full set of Documentations and reports for customers and counterparties.
- Arrange Import and Export shipments with counterparties.
- Work with payment team to arrange payments to customers.
- Administrative work (managing correspondence, ordering supplies and keeping the shared office areas organized and functional.)
- To properly process, sort, pack and document all banknotes stock in preparation for further handling.
- Perform cash counting and collection during peak season when necessary
- Any other related assignments delegated down by supervisors
Job Requirements
- Post-secondary educated or above with minimum 2 years of counter service or customer service experience or operations in supply chain management.
- Knowledge and experience in cash processing is an added advantage.
- Detail conscious with strong customer service sense and communication skills.
- Proficient in MS Office applications
- Able to prioritise and be flexible
- Strong team working skills
- Good command of spoken and written English and Chinese. Putonghua is a plus.
Interested persons, please send resume to hk.hr@cimb.com