Customer Service Officer (Insurance exp. preferred, up to 32K)

Job Description Provide services to customers and sales channel personnel at remote Customer Centers Support Life Operation Project, including LA and Claims Instant Cheque Services Handle frontline enquiries and prepare replies to letters, emails, faxes, quotations, and document retrieval Assist in checking and processing new business applications Collect customer feedback and suggest ways to improve overall satisfaction Draft procedures and processes to improve existing operating practices Ex

Gravitas Recruitment Group - Hong Kong - Full time

Salary: HKD20000 - HKD32000 per month

Job Description

  • Provide services to customers and sales channel personnel at remote Customer Centers
  • Support Life Operation Project, including LA and Claims Instant Cheque Services
  • Handle frontline enquiries and prepare replies to letters, emails, faxes, quotations, and document retrieval
  • Assist in checking and processing new business applications
  • Collect customer feedback and suggest ways to improve overall satisfaction
  • Draft procedures and processes to improve existing operating practices
  • Express concerns and suggestions regarding employee satisfaction
  • Timely and correct follow-up on customer enquiries

Requirements

  • Experience of customer service experience in financial institutions, preferably in the insurance sector
  • IIQE papers 1, 2, 3 & 5 is an advantage.
  • Excellent customer service and telephone manners
  • Good language and communication skills
  • Good administrative skills, especially in business writing
  • Proficient in Cantonese, English, and Mandarin
  • Immediate availability is highly preferred
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22162658

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