- Support existing client services and sales support infrastructure, ensure delivery of first class service for clients in Asia ex-Japan.
- Supporting the sales teams, including handle client enquiry, regular product update and new product onboard etc.
- Carrying client service function, including onboarding, handle client enquiry, ongoing due diligence, etc.
- Coordinate and ensure ontime delivery of high quality reporting, handle client onboarding and transition processes (take-on/off, mandate changes)
- Handle tasks and projects as assigned from time to time
- Provide administrative support to the Head of Client Group Core APAC
Your Profile Qualifications - University degree (ideally focus in economics or finance)
- 5+ years of relevant experience in client service / sales support function.
Technical Skills - Detailed understanding of the local business/clients and its specific business requirements
- Proven track record of being able to service clients in the financial industry
- Good understanding of investment and post investment operational processes
- Experience in streamlining reporting and communications processes and procedures
- Relevant written and verbal language skills in English and Chinese (Cantonese and Mandarin).
Personal competencies - Team orientation - take an interest in and contribute to the work of the team, and liaise where appropriate with other groups
- Excellent communication skills (diplomacy, tact combined with goal orientation)
- Negotiation Skills in relation to project management;
- Ability to work with different cultures and languages;
- Strong client and service orientation, good interpersonal skills at all levels
- Ability to work under pressure whilst producing quality work, time management skills
- Self-driven, motivated, goal oriented and happy to take full responsibility for actions
About AXA The AXA Group is a global leader in insurance and asset management, with 160,000 employees serving 105 million customers in 62 countries.
We protect and advise our clients at every stage of their lives, offering products and services that meet their needs in the areas of insurance, personal protection, savings and asset management.
Our mission : To act for human progress by protecting what matters
Our values : Customer first, Integrity, Courage and One AXA
About the Entity At AXA IM we are investing with a clear purpose - to make the world a better place. We act for human progress by investing for what matters. Our conviction-led approach enables us to uncover what we believe to be the best global investment opportunities across alternative and core asset classes. We are already entrusted by our clients with more than €887 billion in assets.
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Grow your potential : Be part of a forward-thinking business with internal opportunities and personalized learning paths available to help constantly develop your skills and abilities
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