Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
WPB Credit and Financial Crime Risk Control - Credit Control Services We are currently seeking a high caliber professional to join our department as
Manager, Collections.
Principal responsibilities - Lead, plan and co-ordinate a wide range of projects, offshoring migration, process review, system and manpower related issues to ensure smooth delivery of credit collection services
- Provide prompt responses and recommendations on credit policies to adapt to the fast and changing market
- Take legal proceedings against debtors by instructing external legal firms; representing the bank to attend court hearing and liaising with Official Receiver's Office / Outside Trustee on bankruptcy related matters
- Handle and manage debt collections agencies (Third Party engagement), formulate guidelines for DCAs and ensuring their adherence to Group, HASE and regulatory guidelines
- Propose and implement quality enhancement and control strengthening initiatives in response to the review findings, customer feedback and business needs
Requirements - University degree in a related discipline OR other relevant qualifications
- Minimum 5 years' managerial experience in credit risk or complaint handling and project management, in relation to retail banking products
- Good understanding of portfolio management technique including analytics
- Strong interpersonal / leadership skills Proficiency in both English and Chinese, fluency in Putonghua an advantage
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
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