Sr Desktop Support Engineer
Our client, a leading global hedge fund, is on the lookout for a dynamic and proactive Desktop Support Engineer. This role requires a minimum of 5 years of experience in a support role within a financial services environment, focused on Microsoft Windows Desktop and Server systems. The ideal candidate will have a strong technological background, a commitment to delivering excellent service, and a genuine eagerness to grow in the field. Knowledge of financial markets and trade lifecycle processes will be beneficial.
Responsibilities of the Role:
- Provide comprehensive end-user and desktop support across a fast-paced, global environment, including support for remote users and executive leadership.
- Assist with Office 365 applications and the Windows 10 operating system.
- Manage Microsoft Active Directory and Office 365 Exchange Online.
- Support and manage Citrix Cloud and Microsoft Azure VDI platforms.
- Oversee the functionality of HP Workstations, HP Thin Clients, and Lenovo laptops.
- Administer Cisco VoIP systems, including Unified CM and Unity Connection.
- Provide mobile device support (iOS and Android) through the MobileIron MDM platform.
- Facilitate video conferencing systems such as Zoom, Neat, and Poly.
- Assist with market data applications, including Bloomberg Anywhere/Terminal.
- Conduct basic network troubleshooting (DNS, DHCP, remote VPN/VDI issues).
- Document service tickets consistently in JIRA Service Desk for thorough tracking and resolution of issues.
- Participate in office moves and buildouts while managing device inventory and asset tracking.
- Support employee onboarding and offboarding processes.
Required Skills for the Role:
- Minimum of 5 years of desktop support experience, preferably in a hedge fund or investment advisory setting.
- Strong customer service skills with exceptional written and verbal communication abilities.
- A genuine enthusiasm for technology and a commitment to personal and professional growth.
- Excellent problem-solving capabilities, meticulous attention to detail, and the ability to quickly adapt to new environments.
- Ability to work autonomously and manage multiple tasks effectively.
- Proficient understanding of desktop support principles, including hardware and software best practices.
- Experience with mobile device support and remote user troubleshooting, particularly related to VPN/VDI connections.
- Familiarity with PowerShell, scripting, and automation tools (Microsoft System Center Configuration Manager) is advantageous.
- Willingness to travel to various office locations for coverage and ongoing projects as needed.
"Sanderson-iKas" is the brand name for the following companies incorporated in Hong Kong: Sanderson Solutions International (Hong Kong) Limited (Business Registration no.53741924) and iKas International (Asia) Limited (Business Registration no.39818987)
Website: www.sanderson-ikas.hk
