Our client, a global hedge fund, is actively seeking a Desktop Support Engineer to join their team in Hong Kong.
The role:
- Provide global end-user and desktop support across all offices, including remote and executive leadership support, in a dynamic environment.
- Offer support for Office 365 applications and Windows 10 operating system.
- Manage Microsoft Active Directory and Office 365 Exchange Online.
- Administer Citrix Cloud/Microsoft Azure VDA/VDI platform and provide related support.
- Manage and support HP Workstation, HP Thin Client, and Lenovo laptop devices.
- Administer Cisco VoIP phones, Cisco Unified CM, and Cisco Unity Connection.
- Support mobile devices (iOS, Android) managed through MDM platform (MobileIron).
- Assist in maintaining video conferencing systems (Zoom, Neat, Poly).
- Provide support for Market Data Applications such as Bloomberg Anywhere/Terminal.
- Conduct basic network troubleshooting including DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity issues, etc.
- Ensure timely logging and monitoring of service tickets for swift issue resolution and documentation using JIRA Service Desk.
- Assist with office moves and build-outs.
- Manage device inventory and asset tracking.
- Support employee onboarding and offboarding processes.
What you offer:
- Minimum of 5 years of desktop support experience in a hedge fund or investment advisor setting.
- Exceptional customer service skills with strong written and oral communication abilities.
- Passion for technology, self-development, and problem-solving.
- High attention to detail and quick adaptability to various user and system environments.
- Capability to work independently, multitask effectively, and follow through on tasks.
- Thorough understanding of desktop support standards, hardware, and software best practices.
- Experience in supporting mobile devices and troubleshooting remote VPN/VDI connections.
- Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is advantageous.
The sell:
- Above market compensation and benefits
- Prime office location
- Brand name that will open doors for your career in the near future