What we will offer you: A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.
You can expect: - Flexible benefits plan including virtual doctor consultation services
- Comprehensive leave benefits
- Gender Neutral Parental Leave
- Flexible working arrangements
- 21 days of annual paid leave, plus public holiday & Flexible Working Arrangement
Your key responsibilities: Trade Flow Advisory & Service (TFAS) Role Profile - Associate
TFAS will handle the majority of Trade Flow and Supply Chain Finance transactions across all client segments. The team will be measured by client satisfaction and intensifying client relationships as well as farming utilization KPI of the client revenue.
- Client Relationship Representative for Trade clients on day-to-day trade related activities
- Servicing (Trade advisor) clients ;
- Advising Trade clients and setting up of structured Trade transactions (e.g. Wording for Guarantees, workability of an export LC for adding confirmation and discounting)
- Answering all kinds of product related questions before product is issued
- Discuss workability issues with client enable the transaction can be proceeded without involving the risk to the Bank and Client.
- Check and improve transaction application, documents discrepancies as provided by Delivery Hub India
- Limit checks and monitor the credit conditions are followed.
- Manage/update client profile and TF client scoring card in central repository application for reference to internal stakeholders
- Transaction Monitoring, ensuring transactions are a good fit and meet with the business nature of the client
- Discussion with Business Partners on trade finance related matter (TF Operations, CRM, Legal, Compliance etc)
- Enquiry and client complaint management
- Comply with Internal & Regulatory Risk and Control Guidelines
- Drive continuous improvement activities for area of accountability leading to operational efficiencies'
- Monitor the service quality, productivity and turnaround time according to the agreed SLA with Delivery Hub India and customers
- Prepare and submit regulatory reports if any to Finance, Compliance and Regulators
- Participate in the projects and initiatives implemented by Relationship & Transactions Management (RTM)
- Train the junior staff to deliver the client service duties
- Provide product knowledge transfer and development plan to junior staff
- Incident management thru proper escalation to the focal point of contact at outsourcing branch
Your skills and experience: - Bachelor degree in Business Administration or related disciplines
- Minimum 8 years of solid experience in Trade Finance arena, especially Documentary Trade with knowledge of product associated risks e.g. compliance, transaction monitoring
- In-depth knowledge of trade operations cycle. Proficient in UCPDC, ISBP, URDG rules & guidelines
- Exposure to process improvement projects is an advantage
- Business oriented, enterprising and inquisitive in a new way of doing things
- Team player and willing to share knowledge
- Good oral and written communication skills and meticulous
- Good interpersonal skills and can-do attitude. Ability to maintain a good professional relationship with external and internal contacts
- Fluency in Putonghua is essential.
How we'll support you: - Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
- Training and development to help you excel in your career
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.