1. Manage a portfolio of institutional clients, providing tailored support to ensure their success with our products and services.
2. Collaborate with cross-functional teams (BD, product, etc.) to address client concerns and ensure a seamless client experience.
3. Conduct regular check-ins and strategic reviews with clients to gather feedback and align services with their evolving requirements.
4. Deliver regular account reviews and training sessions to educate clients on product features and best practices.
5. Establish initial contact with issuers and built strong relationships through effective communication and understanding of their business needs.
6. Coordinate and facilitate the onboarding process for new issuers partners, ensuring a smooth transition and integration with our services.
7. Negotiate contracts and agreements that foster mutually beneficial partnerships.
8. Stay abreast of industry trends and competitor activities to inform strategic business development initiatives.
9. Develop and maintain strong relationships with clients, understanding their business needs and providing tailored solutions.
Skills:
Customer Relationship Management
Client Engagement Strategies
Cross-Functional Team Collaboration
Market Analysis and Trend Identification
Excellent Communication and Presentation Skills