Senior Product Manager - Exchange (Experience)

Our Product Management team drives product initiatives from inception, roadmap prioritisation through to execution, makes impacts and launches products / features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. About the role: We are looking for a Senior Product Manager to drive product initiatives from inception through execution. This is a unique opportunity for

Crypto.com - Hong Kong - Full time

Salary: Competitive

Our Product Management team drives product initiatives from inception, roadmap prioritisation through to execution, makes impacts and launches products / features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.
About the role: We are looking for a Senior Product Manager to drive product initiatives from inception through execution. This is a unique opportunity for someone with vision to architect and manage an industry-changing platform that helps change the way we deal with money. You will be able to drive impact and launch products/features across our global footprint. You will collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.

Job Responsibilities:
    • Lead, plan, execute and maintain the Exchange's Experience roadmap, focusing on:
    • A. World-Class Leading User Experience:
    • Build, iterate and optimize best-in-class trading UX/UI and workflows for the advanced retail trader segment
    • Be multi-channel capable - synergising mobile app and website experiences with a primary focus on mobile app
    • B. Data-Driven Decision Making:
    • Setup event tracking to enable funnel analytics and CRM capabilities
    • Enrich funnel metrics to breakdown effectiveness effectiveness of strategies at each stage of funnels
    • Create dashboard views to provide analytical insight on product performance
    • C. Drive Value Throughout the Organisation:
    • Retail Product Suite - Spot and Derivatives trading, Trading Bots, Staking, Supercharger, Trading Arena and more
    • Feature and Product Definition:
    • Define features and product outcomes by leading and actively documenting detailed product specifications and requirements (acceptance criteria)
    • Weigh necessary trade-offs for optimal outcomes
    • Collaboration with Feature Teams:
    • Provide product outcome direction, manage 1 or more feature teams
    • Lead and direct the vision of your feature team(s), pushing for continuous improvement
    • Adhere to Scrum model (LeSS)
    • Join forces with delivery management (Scrum Master) to optimise resource throughput
    • Work closely with lead engineers to develop technical solutions
    • Share guidance with QA engineers to ensure comprehensive test plans
    • Own the Product:
    • Co-manage the roadmap backlog, owning the product area you build with the team
    • Own and ship products / features in a timely manner
    • Dogfood your product / feature and find ways to improve on it
    • Engagement with Business and Sales Teams:
    • Facilitate user studies through client meetings and interviews for product feedback
    • Iterate on feedback to ensure user needs are captured and prioritized appropriately
    • Collaborate with Marketing, Growth and CRM teams to drive successful product adoption
    • Market Awareness:
    • Stay close to market and industry trends
    • Cross-Functional Representation:
    • Represent the domain in communications with cross-functional teams
Job Requirements:
    • At least 8 years of product management experience, with a domain knowledge of Crypto trading / exchange platforms is preferred
    • A data-informed work style, viewed through a compassionate lens of the user
    • A passion for building delightful customer-facing products and experiences
    • Experience shipping and iterating on successful Software or Financial products at scale
    • Demonstrated leadership, taking initiative and producing results
    • Positive, can-do attitude with the ability to connect well with Designers, Engineers, QA, Marketing, Compliance, Legal, Growth, CRM
    • Overcommunicator, highlighting key information and being to the point
    • Understanding of API usage
    • Diligent and open to learning new things
    • Bring humility to your work and how you work with others
    • Good aptitude for understanding technical concepts and applying them is preferred
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