Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Unsecured Lending & Payment Wealth and Personal Banking We are currently seeking a high caliber professional to join our department as
Head of Merchant Business and Partnership Principal responsibilities
- Formulate effective Merchant Business strategies and actions to improve profitability
- Identify & pioneer potential new categories of merchant acceptance on top of the traditional merchant categories
- Stay on top of market and industry development and drive innovation to support new payment products
- Agree commercial targets with strategic partners and manage the corresponding commercial engagement to ensure financial target are met
- Manage the commercial engagement with different business segments in the Bank to ensure alignment on business objective
- Develop partnership strategy that could support both the Acquiring and Issuing business
- Build and manage the relationship with merchants and payment network with a view to build stronger relationship and partnership
- Ensure the engagement with merchant and business partners are in conformance with the Bank's Third party Risk Management framework
- Drive a culture of high performance and empowerment through effective people management activities. Foster a diverse, inclusive and open environment and drive teamwork and collaboration within and outside of the team.
- Ensure robust risk assessment, escalation, governance, and compliance aligned with regulatory and internal policies.
Requirements - Degree holder or above in Business Administration, Economics, Marketing and related disciplines
- Senior management professional who has extensive experience in Merchant business
- Proven track record in managing merchant acquiring business, on-line and off-line, whether directly or working through 3rd parties
- Seasoned people leadership to engage, motivate and develop a diverse team; drive strong performance culture with clear aligned direction; build talent pipeline and business bench strength
- Strong commercial judgment with a proven track record of delivering sales target
- Sound awareness and knowledge about the use of data analytics and customer behavior
- Highly motivated, fast-paced, and possession of strong influencing, negotiation and communication skills
If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
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