Deputy/Assistant Teleservices Manager - (Contact Centre, General Banking Services)

Responsibilities: Handle Wealth Management / SME / personal banking customers' enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately Provide relevant and suitable products and services to meet customers'financial needs in order to achieve business targets Serve as the day-to-day

Bank Of China (Hong Kong) Limited - Hong Kong - Full time

Salary: Competitive

Responsibilities:
  • Handle Wealth Management / SME / personal banking customers' enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax
  • Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately
  • Provide relevant and suitable products and services to meet customers'financial needs in order to achieve business targets
  • Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after-sale services to diverse customer types
  • Address customer feedback / complaints professionally
  • Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
Requirements:
  • Degree or above is preferred
  • With qualifications in IIQE and HKSI is an added advantage
  • At least 2 years of relevant working experience in banking / financial institution, customer services experience a definite advantage
  • Independent, self-motivated, customer-centric and able to work under pressure
  • Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
  • Proficient in PC applications, such as MS Office and Chinese inputs
  • May required on-shift duty as needed
  • Applicants with less experiences will be considered as Teleservices Executive
  • Applicants with more experiences will be considered as Teleservices Manager
Apply
22406356

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