Deputy / Assistant Personal Banking Manager - (Contact Centre, WMS - Insurance)

Responsibilities: Handle the enquiries regarding all activities in insurance policy operation process such as underwriting, policy admin and claims from different services channels, including telephone, email Liaise with internal departments to resolve customer problems Provide relevant and suitable products and services to meet customers'financial needs in order to achieve business targets Address customer feedback / complaints professionally Assist the superiors in implementing the implementat

Bank Of China (Hong Kong) Limited - Hong Kong - Full time

Salary: Competitive

Responsibilities:
  • Handle the enquiries regarding all activities in insurance policy operation process such as underwriting, policy admin and claims from different services channels, including telephone, email
  • Liaise with internal departments to resolve customer problems
  • Provide relevant and suitable products and services to meet customers'financial needs in order to achieve business targets
  • Address customer feedback / complaints professionally
  • Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
Requirements:
  • Degree or above is preferred
  • With qualifications in IIQE
  • At least 2 years of relevant working experience in banking / financial institution, customer services experience a definite advantage
  • Independent, self-motivated, customer-centric and able to work under pressure
  • Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
  • Proficient in PC applications, such as MS Office and Chinese inputs
  • May required on-shift duty as needed
Apply
22406359

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