(Deputy/Assistant) Personal Banking Manager/ (Deputy/Assistant) Customer Service Manager

Responsibilities: Champion the one-stop personal banking services at branches Explore and develop long-term banking relationships with customers Identify existing and prospective customers' needs of financial services, including both products & services Appropriately map and provide relevant and suitable financial products & services to meet existing and prospective customers' needs, including but not limited to bank account opening, mortgage, credit card, personal loan, insurance and other bank

Bank Of China (Hong Kong) Limited - Hong Kong - Full time

Salary: Competitive

Responsibilities:
  • Champion the one-stop personal banking services at branches
  • Explore and develop long-term banking relationships with customers
  • Identify existing and prospective customers' needs of financial services, including both products & services
  • Appropriately map and provide relevant and suitable financial products & services to meet existing and prospective customers' needs, including but not limited to bank account opening, mortgage, credit card, personal loan, insurance and other banking products & services
  • Positively contribute and build the Branch's teamwork and team-spirit
  • Support branch operations, including but not limited to the coordination and liaison with other internal departments of the Bank
  • Ensure compliance requirements are strictly observed and followed, contribute as part of the Bank's bigger anti-money laundry (AML) team
  • Educate and train juniors, if needed
Requirements:
  • University degree or equivalent
  • CSM with qualifications in IIQE will be preferred (or pass IIQE 1、2、3 before probation)
  • PBM with qualifications in IIQE 1、2、3 & HKSI 1、7、8
  • Sound knowledge and at least 2 years' solid experiences in retail banking products & services
  • With strong sales and service orientation with outgoing personality and good communication skills, previous CS experiences a definite advantage
  • Ability to influence various key stakeholders in referring and cross-offering potential business opportunities for sustainable business growth
  • Highly agile in learning, adapting to ever-changing business environment, and with strong ability to cope with fast, dynamic pace
  • Highly sensitive to customers' needs, able to provide quality services in exploring and fostering banking relationships among personal and corporate customers
  • Proactive, mature, independent, customer-focused, and pleasant
  • Proficient in both spoken and written English and Cantonese, Putonghua a definite plus
Apply
22406391

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