System Administrator (IT Helpdesk)

Job Description: Manage IT Helpdesk tickets in a timely manner Respond to user call via phone, email and ticket system Resolve user queries and feedback quickly and effectively Document cases in the Ticket Logging System Should adhered to company polices, corresponding guidelines and service level standard Requirements: Degree in Information Technology, Computer related disciplines Completion of ITIL Foundation is an advantage Strong customer-oriented mindset with excellent communication and int

Bank Of China (Hong Kong) Limited - Hong Kong - Full time

Salary: Competitive

Job Description:
  • Manage IT Helpdesk tickets in a timely manner
  • Respond to user call via phone, email and ticket system
  • Resolve user queries and feedback quickly and effectively
  • Document cases in the Ticket Logging System
  • Should adhered to company polices, corresponding guidelines and service level standard
Requirements:
  • Degree in Information Technology, Computer related disciplines
  • Completion of ITIL Foundation is an advantage
  • Strong customer-oriented mindset with excellent communication and interpersonal skills
  • Independent, diligent and responsible, with positive attitude under pressure
  • Familiar with various MS Office applications
  • Good command of both written and spoken English and Chinese, spoken Mandarin is a privilege
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