Location:Hong Kong
Type of job vacancy:Permanent Employee
No. Job vacancies:1
About us Allfunds - we give you the path, you blaze your trail! Looking for your next challenge? Allfunds (AMS: ALLFG) is a fast-paced, dynamic, Wealthtech leader with 17* offices around the globe and our employees are the best at what they do.
We have a relentless passion for quality and a drive to keep ahead of the competition. We also have a strong business foundation built by experts over 20 + years ago, with the flexibility and agility of start-up.
As a Wealthtech, Allfunds blends our wealth management expertise with the innovation and creativity of a fintech. We have over €1.3 trillion assets under administration and are the leading B2B platforms for the fund industry. We built and continue to evolve a digital ecosystem that covers the entire fund distribution value chain and investment cycle, with solutions including dealing and execution, data analytics, regulatory solutions, ESG tools, blockchain, and alternative investments.
Founded in Madrid in 2000, Allfunds offers international opportunities, a commitment to work-life balance, competitive benefits packages including flexible holidays, and continued training and development. This is under-pinned by our values to have a positive social impact on the markets in which operate.
If you are open to new prospects, an adaptable professional, and enjoy collaborating with diverse and inclusive people, then Allfunds is the place for you.
*Brazil, Chile, Colombia, France, Hong Kong, Italy, Luxembourg, Miami, Poland, Shanghái, Singapore, Spain (Madrid/Valencia), Sweden, Switzerland, United Arab Emirates and United Kingdom.
Our purpose Our purpose is to transform the WealthTech industry. Allfunds. is achieving this through a deep commitment to quality and outstanding human capital, by providing the best service for our clients, and by creating value for all our stakeholders. For our employees.
We believe that our people's talent is what creates our world-class service. Allfunds' employees are high performers and team players who live our core values. We encourage them to grow professionally and personally, and to stretch themselves to achieve their goals.
What you will find when working at Allfunds We believe in All for Excellence All of our experience and expertise, along with the passion we put in everything we do. So, our clients, employees, and partners can count on us for the best services.
All for Accountability We always looking to make a difference through our transparent and responsible attitude towards people and society.
All for Empowerment We work to continuously enhance our tools and services to make them accessible to our clients.
All for Inspiration People are our driving force and helping them to reach their goals is our biggest motivator. That is why we aim to adapt to their needs and wants, accompany them on their journey, and inspire them to reach their dreams.
If you believe you match these values, we look forward to meeting you.
Diversity, Equity and Inclusion For Allfunds, Human Capital is at the heart of the company's strategy and results, as well as part of our ESG strategy. DEI, represents the acronym of Diversity, Equity and Inclusion and how we understand it within our group. For Diversity Allfunds includes ways in which people differ, encompassing the different characteristics that make one individual different from another. For Equity Allfunds encompasses the policies and practices used to ensure fair treatment, opportunity, and advancement for all employees. For Inclusion Allfunds creates a working environment in which any individual can be and feel welcomed, respected, supported, and valued.
Through DEI, Allfunds fosters a culture that recognizes and minimizes bias.
Sounds interesting? Please take a closer look... We are looking for Experience: - Minimum of 5 years of experience in client services or a similar role within the financial services industry.
- Proven track record of managing relationships with institutional clients, preferably in Asia.
Education: - Bachelor's degree in Finance, Business Administration, or a related field. Advanced degrees or relevant certifications (e.g., CFA, CAIA) are a plus. Good academic background.
Skills: - Strong understanding of operational processes in financial services, including order placement, settlement, and asset migration.
- Excellent communication and interpersonal skills, with the ability to coordinate with multiple stakeholders and escalate issues to senior management when necessary.
- Proficiency in using financial platforms and tools, with a preference for experience with the Allfunds platform.
- Problem-solving skills and the ability to handle client queries and operational issues effectively and efficiently.
Attributes: - Detail-oriented and highly organized, with the ability to manage multiple tasks and priorities simultaneously.
- Strong client-focused mindset, with a commitment to providing exceptional service and maintaining long-term client relationships.
- Ability to work independently and as part of a team, with a proactive and collaborative approach.
Language: - Fluency in English is required. Proficiency in additional languages, such as Mandarin or Cantonese, is highly desirable
Your role in the team Key Responsibilities:
- Represent Allfunds as the main point of contact, post on-boarding, and maintain relationships with 100+ institutional clients in Asia.
- Be responsible for full and satisfactory resolution of any client queries and operational issues.
- Be familiar with full suite of operational processes, from order placement through to settlement.
- Co-ordinating with multiple stakeholders, including but not limited to internal teams, Head Office, Fund Managers, Transfer Agents and counterparts, and communication and escalation to senior management where needed.
- Support on-boarding of clients to the Allfunds platform. This includes joint pitching with our Sales team, scoping, planning, and client set-up.
- Be responsible for co-ordinating and handling of Migrations of assets (when required)
You must expect A competitive pay and attractive benefits package.
On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally.
Wide variety of projects and tasks, ambitious goals, and independence in achieving them.
Flexible working conditions
Modern office in a convenient location.