Manager, Client Services - Foreign Custodian Firm

Job duties: Set and communicate service standards for clients, ensuring team and internal groups understand them. Handle and escalate client requests, acting as the main contact for service issues and deliverables. Build relationships with clients and internal teams to align goals and expand opportunities. Anticipate client needs and match them with products and services. Serve as the main contact for client-related issues, managing resolutions and providing regular updates. Streamline workflows

Morgan McKinley - Hong Kong - Full time

Salary: Competitive

Job duties:
  • Set and communicate service standards for clients, ensuring team and internal groups understand them.
  • Handle and escalate client requests, acting as the main contact for service issues and deliverables.
  • Build relationships with clients and internal teams to align goals and expand opportunities.
  • Anticipate client needs and match them with products and services.
  • Serve as the main contact for client-related issues, managing resolutions and providing regular updates.
  • Streamline workflows, improve efficiency through automation, and support new business or product implementations.
  • Lead and participate in committees and projects, manage performance reviews, provide feedback, and address performance issues.
Job requirements:
  • Bachelor degree holder.
  • 7+ years of experience in fund servicing and 2+ years in supervisory role.
  • Excellent client service skills.
  • Strong numerical, organizational, and accuracy abilities.
  • Proven ability to plan, initiate, and complete projects.
  • Effective written and verbal communication skills.
  • Creative problem-solving skills with the ability to propose and implement solutions.
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