Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
This role is responsible for executing channel digital enablement projects to ensure quality delivery and as planned as well as providing production support to the frontline sales team and/or distribution partners.
Job Responsibilities: - Provide support in conducting feasibility studies on new ideas and consolidate findings to support recommendations to management.
- Execute projects according to plan by writing up user stories according to business requirements, writing up test cases according to test plan, performing UAT and providing UAT findings, and ensuring the delivery by tech team are validated before rollout.
- Provide production support to frontline sales team and/or distribution partners and liaise with tech team to investigate issues and resolve production issues and communicate to the frontline.
Job Requirements: - University graduate, preferably in business or technology discipline
- 5 years or above relevant experience in financial sector, preferably in life insurance
- Solid experience in business analysis with sound technical knowledge.
- Strong understanding of digital user experience
- Good problem solving, analytical and communications skills
- Experience in SQL and Power BI is a plus
- Excellent command of English and Chinese - both written and spoken. Ability to speak both Cantonese and Mandarin is required.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.