Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
WPB C redit and Financial Crime Risk Control - Credit Control Services We are currently seeking a high-caliber professional to join our department as
Head of Credit Control Services.
Principal responsibilities - Oversee the onshore and offshore WPB's underwriting and collections operations function
- Act as the first line of defense Control Owner of credit related controls ensuring effective monitoring and mitigating of credit risk for WPB
- Partner with product teams and risk function to review and optimize credit policies for sustainable business growth
- Monitor and analyze the loan portfolio ensuring timely actions when deterioration is observed
- Manage external stakeholder relationship including credit bureaus and debt collection agencies for ongoing improvement in underwriting and collections operations effectiveness and efficiency
- Ensure team operation is in full compliance with the Bank's policies, regulatory standards and requirements
- Being a change champion to drive future state architecture of the underwriting and collections operations
Requirements - University degree in related disciplines
- Over 10 years' relevant experience in Statistics, Risk Management, Economics, Business OR other relevant qualifications/experience
- Good understanding of operational risk management, financial crime compliance, and overall business dynamics, particularly with Retail Banking and project management
- Strong business acumen with good problem solving, communication and analytical skills
- Strong interpersonal and supervisory skills to lead and manage the team to deliver excellent results
- Proficiency in both English and Chinese, fluency in Putonghua an advantage
- Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage
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