Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibility - Assist the unit / section manager to manage the day-to-day activities of the section
- Check and complete the processing of inward / outward CHATS & TT, fund transfer, cheque issuance & collection, and related activities (including MIS and regulatory reporting) in accordance with the established procedures & risk control, bank policies & guidelines, service standards
- Handle the receipt of customer instructions and the confirmation with customers in accordance with the established procedures and risk control, bank policies & guidelines, service standards
- Handle and respond to inquiries / requests from internal / external partners, customers, service providers on transaction processing and related matters
- Give suggestion for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of DBS Management System continuously
- Support any initiatives, new services and perform coordinator role as designated (e.g. BCP coordinator, PC coordinator)
- Provide coordination, guidance, coaching and counseling to section members in completing their responsibilities
- Promote and encourage open and good communication amongst all levels of members
- Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required
- Adhere, provide guidance to section members and comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations
- Escalate exceptional / outstanding / suspicious transactions to unit / section manager and other relevant parties for necessary action per the Incident Management Policy
- Public holiday duty may be required
Requirement - Degree Holder are preferred
- At least 5 years of relevant working experience with at least 1 year experience of people management
Functional
- Good knowledge and experience of banking operations and remittance processing
- Good knowledge and experience of SWIFT and RTGS operations
- Good knowledge and experience of regulatory requirements pertaining to payment, remittance processing, e.g. Anti-money Laundering, RMB transactions
Technical
- Accuracy and thoroughness in work
- Good senses of risk control and management
- Result and customer service oriented
- Positive attitude, creative and innovative
- Self-motivated with good analytical mind and problem-solving skills
- Good interpersonal, communication and presentation skills
- Good team player, supportive and flexible to take up departmental tasks
- Good command of both spoken and written English and Chinese
- Good PC knowledge and skills
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.