About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.
Job Purpose:
Responsible for executing collection activities for all retail products to reduce the delinquency rate & delinquent bucket flow ratio.
Main Responsibilities:
- Perform dunning calls for & assist to handle the recovery of Personal credit facilities including Card / PL / OD / Mortgage Loan / Shortfall of other retail products (e.g. FX Margin / Share Margin / IPO, etc) as well as SME Card, SME Loan / Vehicle Loan & mortgage of corporate borrowers.
- Perform dunning calls to over limit accounts for Card / OD products
- Update call status into System for record
- Suspension / termination of problem accounts
- Handle special request from customer - online address / phone amendment, statement request, request DDA form, waiver of charges, retrieval of sale-slip
- Backup for handling inbound calls
Incumbent Requirements:
- Secondary Form 5 or above qualification
- 5 years of working experience in collection or customer service field
- Good communication & Inter-personal skills
- Sound negotiation skill
- Good PC skills - MS Word & Excel
- Good command of spoken in English & Cantonese, speaking Putonghua will be an asset
- Able to work independently under pressure & target oriented
- Having knowledge for relevant Codes, Ordinances & Guidelines introduced by HKMA / PCO / TU
Please note that only shortlisted candidates will be notified.
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