Customer Journey Designer

The Customer Journey Designer will play a crucial role in enhancing the overall customer experience by creating intuitive UX/UI designs and developing effective marketing materials. This position requires a strong background in the insurance industry and the ability to lead design initiatives that align with customer needs and business objectives.

Gravitas Recruitment Group - Hong Kong - Full time

Salary: HKD40000 - HKD60000 per annum

Role Responsibilities:

  • Create intuitive and engaging user experiences that enhance customer interaction across various digital platforms.
  • Develop email campaigns, EDMs, and leaflets that effectively communicate product offerings and promotional messages.
  • Analyze customer feedback and journey data to identify pain points and opportunities for improvement in customer experience.
  • Lead design initiatives that shape the overall customer experience journey, ensuring alignment with business goals and customer needs.
  • Collaborate with cross-functional teams to ensure cohesive branding and messaging across all customer touchpoints.

Requirements:

  • Proven experience working in the insurance sector is essential.
  • A minimum of 5 years in customer journey design or related fields is required.
  • Proficiency in design tools and methodologies, with a solid portfolio demonstrating graphic design or UX/UI work.
  • Ability to analyze customer data and feedback to inform design decisions and enhance the customer journey.
  • Strong verbal and written communication skills to effectively convey design concepts and collaborate with stakeholders.
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