Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
WPB Credit and Financial Crime Risk Control - Credit Control Services We are currently seeking a high caliber professional to join our department as
Assistant Collections Manager (Debt Collection Agency).
Principal responsibilities - Manage all activities related to debt collection of unsecured loan products including debt collection agencies (DCAs) management; to assist in the process of Third-Party Risk Management, associated persons' due diligence assessment exercises and annual review for the DCAs
- Liaise and communicate with counterparts in both internal and external stakeholders to ensure smooth delivery of collections services and to improve recovery performance
- Perform daily operations on debt collection with external debt collection agencies
- Provide prompt responses and recommendations on collection strategies and workflows to accommodate rapidly changing market, customer feedback and complaints
- Prepare statistical and ad-hoc reports for management review; to perform accounts maintenance and provide administration supports
- Co-ordinate and implement of projects, operation, system, UAT and manpower related issues to ensure smooth delivery of credit collection services as well as ad hot operational tasks
- Ensure adherence to legal and Group regulatory requirements, operating procedures and practices
Requirements - University degree in a related discipline OR other relevant qualifications
- Minimum 2 years' experience in debt recovery / unsecured lending and mortgage business, with exposure to credit control / administration
- Strong self-motivation, good interpersonal, communication, credit analytic and problem-solving skills
- Good knowledge of PC application software such as MS Word, Excel and Access
- Proficiency in both English and Chinese, fluency in Putonghua an advantage
- Great sense of ownership and servicing mind-set to ensure efficient and effective customer service processes
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