Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
WPB Credit and Financial Crime Risk Control - Credit Control Services We are currently seeking a high caliber professional to join our department as
Assistant Collections Officer (Debt Collection).
Principal responsibilities - Handle debt collection cases and apply devised recovery strategies to maximize recovery, protect the Bank from potential losses, and improve profitability
- Perform daily operations on debt collection with external debt collection agencies
- Provide administrative supports including invoice settlement, account maintenance and documents archive, etc.
- Assist in compiling MIS reports and performing UAT on system enhancement and development
- Handle customer complaint and branch enquiry on the debt collection matters
Requirements - University degree / Diploma in a related discipline OR other relevant qualifications
- With banking experience, preferably with exposure to debt collection operations
- Good interpersonal, presentation and problem-solving skills
- Good knowledge of PC application software such as MS Word, Excel and Access
- Proficiency in both English and Chinese, fluency in Putonghua and advantage
- Great sense of ownership and servicing mind-set to ensure efficient and effective customer service processes
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